Frequently asked questions

Ultra Bookings is a South African accommodation booking platform that helps travellers discover, compare, and book places to stay. From apartments and villas to guesthouses, holiday homes, and campsites, we make finding your next stay easier.

You can explore a variety of accommodation options, including apartments, houses, villas, guesthouses, holiday homes, campsites, chalets, and more, depending on availability.

Ultra Bookings features accommodation across South Africa and selected destinations beyond its borders. Search by destination and travel dates to discover available properties.

Yes. You need to register for an account to book accommodation through the platform. Creating an account also allows you to access the relevant booking features.

Enter your destination and travel dates in the search tool. Availability depends on the property’s calendar and the dates you select.

Yes. You can specify the number of guests when searching. Always check the property’s maximum occupancy and house rules before completing your booking.

Prices displayed on property listings are generally shown per night. Your final booking cost may depend on the length of your stay, the property’s pricing rules, and any applicable fees. Review the total before confirming your reservation.

Check your booking details and any confirmation or payment notifications provided by the platform. If you do not receive confirmation or are unsure whether your booking is complete, contact our support team.

Follow the payment instructions displayed during checkout. Review the amount payable and the applicable booking terms before completing your reservation.

Cancellation options depend on the cancellation policy attached to your reservation. Before booking, review whether the property offers a flexible, moderate, or strict cancellation policy.

Refund eligibility depends on the applicable cancellation policy, the timing of your cancellation, and any non-refundable fees. Contact Ultra Bookings support if you need assistance understanding your refund options.

Changes depend on the property’s availability and booking conditions. Contact our support team as soon as possible with your reservation details so we can guide you through the available options.

Create an account on Ultra Bookings and select the option to rent out your property. Follow the registration process and provide the information required to create your property listing.

You can list eligible accommodation such as apartments, houses, villas, guesthouses, holiday homes, chalets, and other suitable short-term rental properties.

Hosts can showcase their accommodation to potential guests through the platform. You are responsible for providing accurate listing information, maintaining your property, managing availability, and honouring confirmed reservations.

You should keep your property description, photographs, pricing, amenities, house rules, and availability accurate and up to date. Use the available account and listing management features or contact support if you need assistance.

Under the current published terms, host payouts are made after check-in, less applicable fees. Refer to the terms and conditions for the rules applicable to your booking.

If you manage multiple eligible properties, contact Ultra Bookings support for guidance on listing and managing them through your account.

Click Sign Up or Register, enter your details, create a password, and choose whether you want to book accommodation or list a property. Accept the terms and conditions to complete registration.

Select Forgot Password? on the login screen and follow the password-reset instructions provided.

Our support team can assist with booking enquiries, accommodation listings, and general questions.

• Phone: +27 83 661 6142
• Email: info@ultrabookings.net
• Website: www.ultrabookings.net

We process personal information in accordance with our privacy policy and applicable data protection requirements. Please review our Privacy Policy for further information.

You can read the full Terms and Conditions before booking accommodation or listing a property.